Manage Subscription

Your TrueMail subscription gives you monthly credits and access to features. Here’s how to manage it—upgrade, downgrade, or cancel as your needs change.

Viewing Your Subscription

  1. Go to Settings → Subscription
  2. See your current plan, credits, and billing info

Subscription overview

Information shown

  • Current plan: Starter, Premium, or Enterprise
  • Monthly credits: How many you receive each billing cycle
  • Credits remaining: Your current balance
  • Next billing date: When you’ll be charged next
  • Amount: Your monthly subscription cost

Upgrading Your Plan

Want more credits or features? Upgrade to a higher plan.

How to upgrade

  1. Go to Settings → Subscription
  2. Click Change Plan
  3. Select your new plan (e.g., Premium)
  4. Review the price difference
  5. Confirm the upgrade

What happens when you upgrade

  • Immediate access: New features are available right away
  • Prorated billing: You pay the difference for the remaining days in your billing cycle
  • Credits added: New plan’s credits are added to your balance
  • Same billing date: Your billing cycle doesn’t change

Example

You’re on Starter ($29/mo), 15 days into your billing cycle, and upgrade to Premium ($99/mo):

  • Prorated charge: ~$35 (half month difference)
  • 50,000 Premium credits added immediately
  • Next full charge: $99 on your regular billing date

Downgrading Your Plan

Need to reduce costs? You can downgrade to a lower plan.

How to downgrade

  1. Go to Settings → Subscription
  2. Click Change Plan
  3. Select the lower plan
  4. Confirm the downgrade

What happens when you downgrade

  • Takes effect at period end: You keep your current plan until your billing date
  • Feature access continues: Use Premium features until the switch
  • Credits remain: Any unused credits stay in your account
  • Next charge reduced: Your next bill reflects the lower plan

Feature changes on downgrade

If moving from Premium to Starter, you’ll lose:

  • SMTP validation access
  • IP address filters
  • Higher rate limits (300 → 60 per 5 min)

Email and domain filters, API access, and basic features remain available.

Cancelling Your Subscription

You can cancel your subscription anytime. No penalties, no contracts.

How to cancel

  1. Go to Settings → Subscription
  2. Click Cancel Subscription
  3. Choose when to cancel:
    • At period end: Keep access until your billing date
    • Immediately: Access ends now
  4. Confirm cancellation
  • Subscription stays active until your billing date
  • You keep all features until then
  • No more charges after current period
  • Credits remain in your account

Cancel immediately

  • Subscription ends right away
  • No refund for unused time
  • You keep your credits (they never expire)
  • Can still use credits for validation

After cancellation

When your subscription ends:

What you keep What you lose
Remaining credits Monthly credit allocation
Email/domain filters SMTP validation (if Premium)
API access IP filters (if Premium)
Validation history Higher rate limits

Reactivating a Subscription

Changed your mind? You can resubscribe anytime.

How to reactivate

  1. Go to Settings → Subscription
  2. Click Subscribe or Reactivate
  3. Choose your plan
  4. Complete payment

What happens

  • New subscription starts immediately
  • Monthly credits added to your balance
  • All plan features restored
  • New billing cycle begins

Subscription FAQ

Can I pause my subscription instead of cancelling?

We don’t currently offer pause functionality. You can cancel and resubscribe when needed—your credits remain in the meantime.

What happens to my credits if I cancel?

You keep them! Credits never expire, whether from subscriptions or purchases.

Can I get a refund for my current month?

Monthly subscriptions are non-refundable, but you keep access until the end of your billing period.

Will I lose my data if I cancel?

No. Your account, validation history, filters, and API keys remain intact.

Can I change plans in the middle of the month?

Yes! Upgrades take effect immediately (prorated). Downgrades take effect at your next billing date.

What if my payment fails?

We’ll retry the charge a few times. Your account continues working during retries. If payment can’t be processed, your subscription will be paused.

Billing Cycle Details

When you’re charged

  • Initial charge: When you first subscribe
  • Monthly renewal: Same date each month (e.g., 15th)
  • Plan upgrades: Prorated amount immediately
  • Credit packs: At time of purchase

Viewing billing history

Go to Settings → Subscription and scroll to Billing History to see all past charges.

Enterprise Subscriptions

Enterprise plans have custom terms:

  • Managed by your account manager
  • Custom billing arrangements available
  • Contact your account manager for changes

Need Help?

For subscription questions:

  • Email: [email protected]
  • Include your account email
  • Describe what you’re trying to do

We typically respond within 24 hours.

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