We offer two types of email validation:

• MX Validation (1 credit): Verifies domain existence and mail server configuration
• SMTP Validation (5 credits): Advanced check that simulates sending an email without actually sending one

MX validation checks if the email domain is valid and can receive emails. SMTP validation goes further by verifying if the specific email address exists on the mail server. SMTP is more accurate but uses more credits.

Our validation process includes multiple checks:

• Syntax validation (email format)
• Domain existence check
• Mail server verification
• Custom filter application
• Duplicate removal

Processing time depends on the list size and validation type. MX validation is faster, while SMTP validation takes longer but provides more accurate results. Premium users get priority queue processing.

Email filtering is an additional feature that helps maintain list quality by automatically marking certain emails as invalid based on your criteria.

We support three types of filters:

• Email filters - Block specific email addresses
• Domain filters - Block entire domains
• IP address filters - Block specific IP addresses (Premium feature)

Credits are used to validate emails. The cost depends on the validation type:

• MX validation: 1 credit per email
• SMTP validation: 5 credits per email (Premium feature)

No, your credits never expire. You can use them at any time.

You can get credits in several ways:

• Monthly subscription credits
• Purchase additional credit packs
• Free welcome bonus credits

We offer three plans to suit different validation needs:

• Starter ($29/month): 10,000 credits for MX validation
• Premium ($99/month): 50,000 credits with SMTP validation
• Enterprise: Custom volume with dedicated resources

The Starter plan includes:

• 10,000 monthly credits
• 100 bonus credits every month
• MX record validation
• Basic email filtering
• Download validated lists
• Standard support

The Premium plan includes everything in Starter, plus:

• 50,000 monthly credits
• SMTP validation capability
• Advanced filtering options
• Priority queue processing
• REST API access
• Priority support

Subscriptions are billed monthly and include a set number of credits. You can also purchase additional credit packs at any time.

Yes, you can upgrade or downgrade your plan at any time. Your existing credits will remain available.

We accept all major credit cards through our secure payment processor, Paddle.

You can reach our support team at [email protected]. For Premium plan users, you'll receive priority support with faster response times.

We typically respond within 24 hours for standard support requests. Premium plan users receive priority support with responses usually within 12 hours during business days.

Our refund policy is designed to be transparent and fair:

• Monthly subscription payments are non-refundable but can be cancelled anytime
• One-time credit pack purchases are non-refundable
• All unused credits remain valid and can be used even after cancellation

If you need to request a refund, here's what you need to know:

• Refund requests must be submitted within 30 days of purchase
• Contact [email protected] with your account details
• Include transaction ID and reason for refund request